Delete Your Account — CareVoice NDIS

        Privacy-first design: CareVoice stores most of your data locally on your device. Only minimal
        account information is stored in the cloud. You have full control over deleting both.
      

1. What Data Is Stored

Data Stored Locally on Your Device

The following data is stored exclusively on your device and is never uploaded to our servers:

Invoices (amounts, dates, billing codes, descriptions)
Participant information (names, NDIS numbers)
Progress notes generated by AI
Worker profile details (name, ABN, hourly rate)
PIN hash and salt (for app lock)

Data Stored in the Cloud

If you signed in with Google, the following minimal data is stored in Google Firebase:

Data	Purpose
Email address	Account identification
Display name	Personalisation
Invoice count	Freemium limit tracking
Subscription status	Feature access (free / pro)

No health data, invoice content, participant details, or progress notes are ever stored in the cloud.

2. How to Delete Your Data

1 Delete Local Data (In-App)

To remove all locally stored data from your device:

Open the CareVoice app
Tap your profile icon (top-right corner)
Select "Clear All Data"
Confirm the deletion when prompted

This will permanently erase all invoices, participants, progress notes, and profile data stored on your device. This action cannot be undone.

2 Delete Cloud Account and Data

To delete your cloud account and all associated data stored in Firebase:

Send an email to jyong756@gmail.com
Use the subject line: "CareVoice Account Deletion Request"
Include the email address associated with your CareVoice account

We will process your request and permanently delete all cloud data associated with your account.

        Processing time: Cloud data deletion requests will be processed within 30
          days of receiving your email. You will receive a confirmation email once your data has been
        deleted.
      

3. What Happens After Deletion

Local data: Permanently erased from your device immediately upon clearing.
Cloud account: Your Firebase authentication record and all Firestore profile data will be permanently deleted within 30 days.
Subscription: If you have an active subscription, it will be cancelled as part of the account deletion process. No further charges will be made.
Voice recordings: Audio is never stored — it is processed in memory and destroyed immediately after generating your invoice. There is nothing to delete.

        This action is irreversible. Once your data is deleted, it cannot be recovered. Please ensure
        you have exported any invoices you wish to keep as PDF before requesting deletion.
      

4. Alternative: Uninstall the App

Uninstalling the CareVoice app from your device will remove all locally stored data. However, if you signed in with Google, your cloud account data will remain unless you also submit a deletion request as described in Step 2 above.

5. Contact Us

If you have any questions about data deletion or need assistance, please contact us:

Email: jyong756@gmail.com